Yes. We are open but are only able to see urgent cases. Please call the clinic to discuss any concerns you may have about your pet. Some consultations may be arranged via telemedicine We can also organise repeat medications, prescription diets etc.
Opening hours are 9:00 am to 5:00 pm Monday to Friday. We have reduced our hours slightly as we have split our team into two for this period.
As usual, the Animal Emergency Centre at 97 Carrington Rd will be open for any after-hours emergencies. Please call them on 098492121 if required.
No. Please call the clinic first. If you need to pick something up, we will get it ready for you and bring it out when you arrive. If you think your pet needs to see a Vet, a nurse will triage over the phone and make an appointment as required. For appropriate cases, a Telemedicine consultation via Zoom may be arranged. These protocols are in place to maintain social distancing during this time.
No. At Level 4 we are unable to see any animals for vaccinations. For puppies and kittens yet to complete their initial vaccinations this may require they be kept inside for a bit longer. Once the level changes we will contact those owners with overdue vaccinations to rebook.
Yes, you can. Under the current restrictions though, we have some reduced capacity to see animals for vaccination so please be prepared to book a few days ahead at this time. If you have a puppy or kitten that still needs to receive its primary vaccinations, we will prioritise these. Fortunately we do have some margin built into our annual schedule so you don't have to worry about your pet becoming susceptible to these diseases in the next month or two. Vaccinations for leptospirosis and feline immunodeficiency virus do need to be given within 15 months of the previous injection or a booster vaccination will be required. We will continue to send out our reminders as usual at this time for your information.
Yes, our surgical theatre will be operating for urgent care during Level-4. This will include orthopaedic surgeries, abdominal surgeries e.g foreign body removal, wound repair, emergency dental care, cancer surgery. Routine desexing and non urgent procedures can not be perfomred under Level 4.
During Level 4, no clients are allowed in the building We know this is an emotional time regardless of the timing, but if that time should come, please talk to our staff and we will take you through everything beforehand.
Unfortunately at this time, we will be unable to do a house call to visit your pet. But if you are unable to leave your house please call us. Ideally, if you can get someone else to bring your pet in would be the best option. In an emergency, we would be able to pick up your pet in a cage placed outside your front door.
Yes, we can. During the period of the COVID-19 Level 3 lockdown, we can courier medications or food to you with free delivery ( for orders over $30 )
At this current time, there are no known issues with supply and we have normal stock levels on our shelves at this time. We do recommend if you are ordering repeat medications to call us with plenty of time as courier delivery times etc may take longer during this period.
Under Level 4 we are asking people to make the booking over the phone. If you would like to arrange a Telemedicine consult please call the clinic to organise this.